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Lottie

All The B’s Pet Services Ltd.

Southampton
Last contacted yesterday
Last active yesterday
Lives with 2 dogs and 1 cat
Lives with Shih Tzu Belle
Usually responds within one hour
<1h
Response time
100%
Response rate
Dog boarding
24h stay, at sitter's home
18 GBP for each additional pet
25 GBP
/night
All services and rates

About Lottie

We are a family run, pet loving business with a passion for the care and welfare of animals. We have owned a variety of pets throughout our lives ranging from cats and dogs to birds and gerbils meaning we have plenty of experience in the pet care industry. We are fully insured, have both canine and feline first aid certification and are DBS checked.

Our credentials include:

- Dog training instructor certificate

- Advanced certificate in rescue dog rehabilitation and cognition

- Certificate in canine fear

- Certificate in canine reactivity

- Level 3 small animal care certificate

- Diploma in feline psychology and behaviour

- Certificate in feline anxiety

And many more (certificates can be shown on request). We are constantly updating our knowledge by enrolling on new courses. Animal welfare and happiness is always at the forefront of our policies and we strive to give every animal in our care the best care possible.

Our services include dog walking (either 30 minutes or 1 hour long). Our walks can be solo or in a specially picked group of dogs with similar temperaments and personalities. We love to continue with training with our clients so will walk your dogs in the way you have taught them to. Our pet sitting/pop-in service involves regular visits to our clients house to look after pets. For cats this could mean feeding, cleaning litter trays, play and socialisation and is inclusive of up to 3 animals. For dogs we can include a 30 minute walk onto our service. We can also stay overnight at owners houses including a walk for dogs and training sessions, fun and games and all the regular services included in the pet sitting service.

New for June 2020! - Dog boarding for 1-2 dogs in our home. Restrictions apply. Dog and cat friendly dogs only. We are licensed by Eastleigh Borough Council and rated highly at 4*’s (highest available for a business less than 3 years old).

As we are only a small business we can tailor our services to fit and suit your needs and requirements. We will always put the animal first.

Lottie's services

At the sitter's home

Dog boarding
Overnight stay at the sitter's home
18 GBP for each additional pet
25 GBP
/night

At your home

Dog Walking
An experienced dog walker will pick up your dog from your home for a 30 min walk
5 GBP for each additional pet
7 GBP
/walk
Home Visits
Book a sitter to visit your home to feed and play with your pets
14 GBP for two visits a day
8 GBP
/day
House Sitting
A sitter stays overnight in your home and cares for your pet
25 GBP
/night

Lottie also offers

Dog training
Pick up / drop off

Cancellation policy: Flexible

Full refund if cancelled before noon one day before the booking, 50% refund afterwards

Reviews

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Communication
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Profile accuracy
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Treatment of animals
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Value
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House Sitting
Lynda, 2020-09-20

Lottie was very caring and kind towards Tiggy and looked after her extremely well. Definitely would book Lottie again in the future.

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Dog boarding
Francis, 2020-09-05

Never use I would score 0 stars if I could. Read the following quoted text form our conversations.

(Lottie)09/08/2020 “Hi! We do have availability for these dates but have an event on the Friday evening. Do you know what sort of time he’d need picking up? ^_^”

Hi Lottie,

(Me)09/08/2020 “Thank you for responding, we have to leave the resort on the isle of white at 10a.m on Friday morning so I think we would be picking up Theo before the evening.”

Regards.

(Lottie)09/08/2020 “Absolutely fine! As long as it’s before 6pm it would be no problem. How is Theodor around other animals? We have resident dogs and cats who are very used to having other dogs around.”

(Lottie)4/09/2020 “Hi! What time will you be picking Theo up?”

(Me) 04/09/2020 “should be there between 5/6”

(Lottie) 04/09/2020 “We told you that we can’t do that”

(Me) 04/09/2020 “You said as long as we pick him up by 6 as you were going out”

(Me) 04/09/2020 “I Have attached a screen shot of our conversation about pick up times, I do not appreciate the way you are communicating with me and this will be reflected in a review”

(Lottie) 04/09/2020 “That is not what we agreed. You definitely said you were Getting 10 o’clock ferry and would be with us by lunchtime/early afternoon. We are within our rights to put Theo into kennels we have checked with Eastleigh Borough Council. As we are dog lovers we would not do this. A booking is 24 hours we already waived the extra hours fee as it is for a 12 o’clock pick up. We have had to report this to the council and Pawshake. We did NOT agree that he could be picked up between 5 and 6. This is not acceptable”

(Me) 04/09/2020 “Look at the screen shot I sent to your email Lottie”

(Lottie) 04/09/2020 “That is not what we agreed verbally at the meet and greet. And anyway, you said BEFORE the evening.”

(Me) 04/09/2020 “We did not mention 10 o’clock ferry and You said as long As It’s before 6 pm then it was fine, I’m a paying customer and I don’t appreciate your tone or you accusations! This is your business and I’m not sure what the problem is here? We will get him before 6 as agreed and payed for!”

(Me) 04/09/2020 “You are distressing my whole family and children with your threats! I have it in black and white what we discussed here if you actually took the time to look back at earlier conversations and you are retracting that. Your customer service is shocking and quite frankly unprofessional. We will be taking this further.”

(Lottie) 04/09/2020 “Please call Tracy on All. The Bs. This is a case of crossed wires as we also have screen shot of a text from you stating you are getting a ferry at 10am. We have not threatened in any way we were merely pointing out what we were advised to do but we chose not to do. Also you haven’t paid for today 4 x 24 hours was booked pick up should have been this morning the Pawshake contract states after this time extra costs will apply again we haven’t charged you. Also we overlooked the lack of Paperwork as you we”

(Me) 04/09/2020”At this point in time the, if you believed that we haven’t paid the necessary funds then why not simply ask for full payment? Instead you threaten to have our dog impounded. We have contacted the council ourselves and there is no report from you so yes you did threaten us and lie!!! Shocking behaviour and we will not let this lie”

We contacted the council and the dog warden and the council advised that they had not received any phone call or contact from Lottie.

All the b’s pets is the most unprofessional service we have ever received and I would not recommend them to look after insects never mind an animal, absolutely disgusting behaviour! 0 STARS !

And a final note, he came home with fleas!!

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Availability

Lottie's Pets

Bailey
Mixed
Belle
Shih Tzu
Leo
Cat

About Lottie's Home

Accepted pets

Dog sizes
0-20 kg
Dog sex
Female & Male
Small animals
rodents, rabbits, ...

Lottie's home

A medium outdoor area
Has no kids
24/7 supervision
A fully fenced backyard
Emergency transport

Walking areas

Nearby off-leash dog area
Urban, City park & Country side

Skills

Specific Skills

I speak English
< 1 years of experience
Familiar with dog training techniques
Can take care of exotic animals

We have 10+ qualifications in the pet related industry including first aid training for both dogs and cats. We are specialists in working with rescue dogs and have owned dogs with fear-based aggression, shut down syndrome and anxieties so we are more than happy to work with a variety of clients. We own and have worked with a variety of animals including birds, rodents and rabbits.

We are gold recognised members of the National Association of Pet Sitters and Dog Walkers (NARPS) meaning we are held to high standards of care.

Can Administer

Oral medications
First aid and CPR for pets

Experience with

Animal welfare as a volunteer
Rescuing pets
Behavioural problems

Stats

<1h
Response time
100%
Response rate
1d ago
Last activity
SMS
Verified
Email
Verified
Lottie

Lottie

All The B’s Pet Services Ltd.

Southampton
Dog boarding
24h stay, at sitter's home
18 GBP for each additional pet
25 GBP
/night
All services and rates
Contact Lottie

Cancellation policy: Flexible

Full refund if cancelled before noon one day before the booking, 50% refund afterwards

Book via Pawshake to enjoy The Pawshake Guarantee, in-house customer support, booking guarantee, safe cashless payments, no booking fees, no change fees, daily updates and more!

Contact Lottie