Lisa-jayne

Lisa has been very helpful and overall very caring with our dog. Despite he's still a puppy felt like he was looked after very well especially because he's not fully trained for toilette.

Lisa also shared a report with us showing pictures of our dog and how he settled in her house, which was way reassuring considering we this was the first time we left our dog outside our home. I'd certainly recommend Lisa for the future to whoever may need her help with pets.

I left my two dogs, Lola and Maggie with Lisa and her family on Fri Oct 13 - Mon 16 (3 nights) We had a 3 night stay booked and paid for in the Peak District. Lisa contacted us shortly after we had left the dogs with her to say that they are getting on well with her dog and this put us at ease. Saturday morning we got up went for breakfast and went for a walk, we hadn't heard any from Lisa so presumed everything was alright. It was about 11:00am on Saturday morning that I noticed I had 3 missed calls and two text messages from a unknown number, my wife also had several missed calls. The first text message I read said, Please call me urgently on this number, I've just found your dog on the M40 motorway and she's in a bad way. Panic immediately set in and we listened to the voicemails that had been left. I called the number back and spoke to a young lady who advised that they had narrowly missed hitting our dog on the M40 and they had managed to catch her, they also sent a picture of their little girl holding Maggie on the back seat. I couldn't thank them enough and they very kindly arranged to drop Maggie off back home in Solihull where we live. At this point we hadn't heard a thing from Lisa so we tried contacting her via the app asking if everything was all right. She responded asking us to call but gave the wrong number so we couldn't get hold of her. At this point we were in the process of packing our bags arranging to get home for Maggie but we also wanted our other dog Lola back home safe and sound. When we finally got hold of Lisa she was very upset telling my wife that Lola had escaped. We were confused and petrified that she had lost both of our dogs, it turned out that she had Lola but lost Maggie but was calling Maggie by the wrong name. We immediately arranged for my 21 year old daughter to go and pick up Lola as we didn't feel comfortable leaving her with Lisa. Not only had she managed to lose one of our dogs, she didn't even know Maggie's name which might explain why she didn't respond to her calling her back. We had explained to Lisa prior to leaving them with her that Maggie is a very timid dog and should not be left off the lead. Lisa advised that she had a delivery and Maggie ran out the door and she couldn't get her back. We have never had anything like this happen when we have left our dogs with sitters and it's really put us off finding another, we only used Lisa because our old sitter retired.

My advice to Lisa would be to get your own dog collars made up with your contact details on so should this happen again, anyone who finds the dog could get in contact with you and get the dogs names right.

This ended up being a very expensive and stressful weekend that I wouldn't wish on anyone.