hannah

When you book home visits on this site, it clearly notes that you are going to get 30min minimum visits. I also mentioned this timing in my communications with Hannah. However, when I got back home after a week away I noticed my cat was (and still is a week later) very clingy (and there was some curtain damage so had obviously been climbing around which is a good sign of boredom). I thought this could be normal after being away, but I did check my Ring video doorbell just to check what happened whilst I was away.

These are how many minutes were actually spent at my house each day: 19, 6, 5, 4, 5, 4, 6, 15.

As you can see this was nowhere near the time that was meant to be spent. The two 'longer' days were actually days I was either there in the morning or evening too. Basically, my cat was for all intents and purposes left completely alone for a whole week. I did ask how many times Hannah saw my cat, and was told 3 times she spent 'proper' time with her and the rest would assume was outside/hiding. That may be true - but there is no 'proper' time spent in the timings mentioned above - and if the cat was outside or hiding, how is 4 minutes enough time to let her come out to get the attention she needs? People using this site aren't just looking for the cat to be fed - that's really easy to sort out - it's for a proper home visit and interaction. (Not even getting into how this cost me £96 for this lack of care).

I worry that if I didn't have the video doorbell I would have had no idea of this - and I wonder how often people can get taken advantage of because of that. I cannot say that this happens to everyone, as it could have been a one off, but it is very hard to recommend based on the evidence/experience I have had.

On the positive side, she was very quick at responding and pleasant when setting up the booking (although I gave her almost a week to respond to what I found out with the timings, and had radio silence from then on). And the cat seemed fed well.

Perfect as always!